Effective Date: December 8, 2025

Introduction

Welcome to Claire Oliveros Consulting LLC and The NARRA Leadership Institute™ ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our newsletter, or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Subscribe to Our Newsletter "The Olive Branch": We collect your name and email address.

• Register for Courses or Programs: We collect your name, email address, phone number, and any other information you share during registration.

• Submit Inquiries or Contact Forms: We collect your name, email address, and any information included in your message.

• Make Purchases: Payment information is processed securely through our third-party payment processors PayPal and Stripe. We do not store your credit card information on our servers.

Information Collected Automatically

When you visit our website, we automatically collect certain information through our website hosting platform Squarespace, including:

• Usage Data: Pages visited, time spent on pages, click patterns, and referring website addresses.

• Device Information: Browser type, operating system, IP address, and device identifiers.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See our Cookie Policy section below for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Deliver newsletters and downloadable materials.

• Communication: Send you updates about our programs, courses, podcast episodes, and relevant offerings.

• Payment Processing: Process transactions through PayPal and Stripe. We do not store payment card information.

• Marketing: Send promotional materials about our services, events, and content. You may opt out at any time.

• Website Improvement: Analyze website usage to improve functionality, content, and user experience.

• Customer Support: Respond to your inquiries and provide support.

• Legal Compliance: Comply with applicable laws and regulations.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Squarespace: Website hosting and newsletter services

• PayPal and Stripe: Payment processing

• Analytics Providers: Website analytics through Squarespace

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights, property, or safety

• Prevent fraud or illegal activity

• Protect the rights and safety of our users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your information.

Your Privacy Rights

General Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information subject to legal obligations.

• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

• Object: Object to our processing of your information for direct marketing purposes.

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we've collected about you in the past 12 months.

• Right to Delete: Request deletion of your personal information.

• Right to Opt-Out: Opt-out of the sale of your personal information. Note: We do not sell personal information.

• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment.

To exercise these rights, please contact us at claire@drclaireoliveros.com.

European Union Residents (GDPR Rights)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• Right to Access: Obtain confirmation that we are processing your data and access your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data under certain circumstances.

• Right to Restrict Processing: Request that we limit how we use your data.

• Right to Data Portability: Receive your data in a structured, commonly used format.

• Right to Object: Object to our processing of your data for direct marketing or legitimate interests.

• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise these rights, please contact us at claire@drclaireoliveros.com. We will respond to your request within 30 days.

Legal Basis for Processing (EU): We process your personal data based on:

• Your consent (e.g., newsletter subscriptions)

• Contract performance (e.g., course registrations)

• Legitimate interests (e.g., improving our services)

• Legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Newsletter Subscribers: Until you unsubscribe or request deletion

• Course Participants: For the duration of the program plus 7 years for business records

• Payment Information: Handled by PayPal and Stripe according to their retention policies

• Website Analytics: Aggregated data may be retained indefinitely

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us understand how visitors use our website through Squarespace Analytics

• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission

• Secure servers and data storage

• Regular security assessments

• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date at the bottom of this policy

• Sending an email notification to newsletter subscribers for significant changes

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Claire Oliveros Consulting LLC | The NARRA Leadership Institute™

Email: claire@drclaireoliveros.com

Mailing Address: 548 Market ST PMB #586642, San Francisco, CA 94104

For California residents: You may designate an authorized agent to make requests on your behalf. We will require written proof of the agent's authority.

For EU residents: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

How We Use Cookies:

• To remember your preferences and settings

• To analyze website traffic and usage patterns

• To improve website functionality and user experience

Managing Cookies:

You can control and manage cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

• Edge: Settings > Cookies and Site Permissions

Note that blocking all cookies may impact your ability to use certain features of our website.

Your privacy matters to us. Thank you for trusting Claire Oliveros Consulting LLC and The NARRA Leadership Institute™ with your information.

*Last Updated: 12/08/2025